Shipping and Returns
UK Shipping
Here at Beacons and Lightbars Ltd we offer Free Shipping on all UK mainland orders over £80 ex vat.
- Free delivery on orders over £80.00 ex vat (UK mainland only)
- Shipping for orders under £80.00 ex vat is £8.00 ex vat (UK mainland only)
- For special or timed delivery services to Northern Ireland, Highlands and Ireland please contact us.
- Orders over £80 will be be ship free
- Extra shipping charges may be required for the Channel Islands, Isle of Man, N. Ireland, and highlands of Scotland - Please call 01527 576193
- Covid 19 Update: Some Lightbars will need to be made, so there may be a delay on delivery of up to to 4 working days, bespoke lightbars this can be up to 14 working days
Delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after 2.00pm, the next working day will be considered the first working day. In the case of bank holidays and over the Christmas period, please allow extra two working days.
We aim to deliver within 3- 5 working days but in truth up to 98% of orders are received within 3 days (due to high order volumes, please allow double during sale periods). We will attempt to telephone or email you if we become aware of an unexpected delay. Specialised or bespoke orders will take around 7-10 working days.
How we Deliver
All orders are dispatched using either DHL, DPD or Royal Mail. The Majority of orders are delivered via DHL or DPD with Zone C or D postcodes being shipped with Royal Mail.
EU Shipping - Free shipping on all orders over £80 DOES NOT apply
Please Note: NON payment of Taxes and Duties which result in the package getting returned: The parcel will not be resent but refunded minus our shipping cost which will include the return costs and charges
The website will add £25 as a standard EU cost but the cost can be greater depending on weight and size and country, please call to confirm cost.
EU VAT
We can ship direct to any destination within the EU. VAT will be charged at our current local rate as shown throughout our site.
For EU VAT registered companies, we can refund the VAT cost as long as you follow the correct guidelines:
That your companies VAT registration number is showing and correct on the Europa website: Link Check EU VAT registration numbers on the Europa website
If it shows
VAT Validation Response: Yes, valid VAT number, We can refund the VAT applied.
Please enter your companies Full VAT number in the customers notes on the way to checking out
- CORRECT: GB157544555666
- INCORRECT: 157 544 555 666
please e-mail Beaconsandlightbars.co.uk or call our Sales team on +44 (0 )121 471 3388 with your requirements, having your full VAT to hand
The terms for Zero VAT is:
You can only zero-rate these supplies when all these conditions are met:
the goods are sent out of the UK to somewhere in another EU country
whoever you're sending them to is genuinely registered for VAT in another EU country
you get their VAT registration number - including the two letter country code - and show it on your sales invoice
Channel islands orders please call 01527 576196
Please note non VAT registered companies will pay UK VAT
Prices and Payment
All prices and charges on this site are shown in UK pounds sterling. The total cost of your order will be the total price of the products and services you ordered, which will be set out clearly in your Shopping Basket before you submit your order. Prices, offers and products are subject to availability and may change before (but not after) we accept your order.
We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.
We accept payment by Amex, MasterCard, Visa, Delta, Switch, Solo, and Visa Electron. Payment is deducted when we process/despatch your order. All orders from Beacons and Lightbars will include VAT @ 20%.
Fraud
Beacons and Lightbars will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported and the information given will pass over to relevant authorities. (Please note that Internet host IP addresses are recorded when placing an order online).
IMPORTANT:
We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. Please allow extra time for deliveries to Scottish islands.
Missing, Damaged or Incorrect Orders
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products ordered. Please e-mail us at sales@beaconsandlightbars.co.uk or telephone +44 (0) 1527 576193. In the unlikely event that a product arrives damaged or faulty, please contact sales@beaconsandlightbars.co.uk immediately.
Shipments to Site Offices, building Sites etc
We can ship direct to sites, but Beacons and Lightbars will not be held responsible for the parcel not receiving the contact, or if the parcel goes missing, we will do our utmost to locate the parcel, but the responsibility will be down to the purchaser.
Cancellations and Returns
You can cancel your purchase at any time either before or up to 14 days after delivery by returning the product to Beacons and Lightbars, emailing us at sales@Beaconsandlightbars.co.uk or phoning us on +44 (0) 1527 576193 - please have your order reference number and delivery details to hand; It should be returned with the original box, packing and accessories. The software must be sealed. Any 'Free Gifts' received with the product must also be returned.
We do not operate a try-before-you-buy policy. If you wish to return goods that are not faulty within 30 days of purchase, you will receive a refund, excluding postage and packaging costs. Non-stock items may be subject to a 20% restocking fee. The goods you return must be complete, unused, and the packaging undamaged and in an 'as new' condition (e.g. if you have opened the box to examine the product, you must have done so without damaging or marking the product in any way. Bespoke products can not be returned or refunded.
Address :
Beaconsandlightbars.co.uk
Beacons and Lightbars Ltd, Unit 5 The Croft, Buntsford Business park, Bromsgrove, B60 4JE
Return of Faulty Goods
The following are guidelines. Wherever possible we will respond to your individual circumstances.
To qualify for a refund or exchange the product must be:
In otherwise “as new” condition; and In addition to your statutory rights, if you wish to return goods outside of the 7 days cancellation period, we operate a 14-day faulty returns period.
Goods found to be defective within 14 days can be returned for a full refund or replacement. Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense.
If your goods arrive faulty or damaged, or a fault becomes apparent in the first 14 days after delivery, we will either provide a full refund or dispatch new goods as soon as possible after the faulty goods have been returned and tested. Please call +44 (0) 1527 576193 to acquire a returns number, only when a Returns number is issued can you return the goods to us. Any items returned to us without a Returns number will be returned to you at your expense. All goods returned as faulty will be fully tested by our returns department to confirm that they are faulty, in the event that the item is not faulty it will be returned at your expense. All goods must be returned via recorded delivery, if you choose another method of return, you must bear the costs. Any product returned damaged will be returned at your cost and a refund will not be granted.
Please E-mail sales@Beaconsandlightbars.co.uk for a returns form.
The Beacons and Lightbars & the Online Shop is owned by and operated by Beacons and Lightbars Ltd, If you would like to talk directly or would like to place an order over the phone, please call +44 (0) 1527 576193, lines are open 10.00-14.30 Monday-Friday.
These Terms and Conditions are applicable every time you access our website and/or order goods from our website.
Ownership
This site is owned and operated by Beacons and Lightbars. Our UK office is based:
Beacons and Lightbars, Unit 5 The Croft, Buntsford Bus. Park, Bromsgrove, B60 4JE
